Terms of service
This document contains the Conditions that regulate the use of this website and the conditions of purchase. Please read these Conditions and our Privacy Statement carefully before placing an order. By using this website or placing an order through it, you accept the Conditions and our Privacy Statement, if you do not agree, you should not place any order.
2. Use of our website
These Conditions are the only conditions applicable to the use of this website and supersede any other. You declare that, by placing your order, you have read and unreservedly accept these Conditions.
By using this website you agree that:
1. You can only use the website to make legally valid inquiries or orders.
2. You may not place any speculative, false or fraudulent order.
3. You also undertake to provide us in a certain way with your email address, postal address and/or other contact information and you consent that we may use this information to contact you if necessary. For our part, and in accordance with current law, we will never disclose your personal data to third parties, you will only receive our Newsletter, where you can always easily unsubscribe by requesting it through the contact form. If you are not subscribed to the Newsletter, the information you provide us in your order will only be used for the purpose of managing your order.
4. If you do not provide us with all the information we need, we will not be able to process your order.
5. By placing an order through this website, you guarantee that you are over 18 years of age and that you have legal capacity.
3. How the sale is formalized
No sales contract will exist in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount thereof will be refunded in full.
Once an order has been placed, you will receive an email confirming that we have received your request. Please note that this does not mean that your order has been accepted. All orders are subject to our acceptance. The purchase will only be accepted when we send you the shipping confirmation and this will refer exclusively and only to those products indicated in the shipping confirmation. We will not be obliged to supply you with any other product.
4. Product availability
All orders are subject to availability. If there are difficulties regarding your supply or stock, we can offer you substitute products of the same or different price, but if you do not want the change, we will refund any amount you may have paid.
We reserve the right to withdraw any product from this website at any time.
We do not accept any responsibility for the removal or modification of any product or content on the website.
5.1. Delivery times
Shipments are managed through the company SEUR, GLS or CORREOS EXPRESS. Delivery times are 2 to 3 business days to all destinations.
To calculate the delivery time of our shipments, you must take into account that orders placed after 2:00 p.m. will begin to be prepared the next day. Orders placed on Friday after 2:00 p.m., Saturday or Sunday are prepared and will go out on Monday.
In special periods, promotions or sales, exceptionally, delivery times may be affected
Orders are prepared and shipped from our warehouse in Barcelona, so city holidays will affect delivery times.
The delivery period will be extended if you place the order on one of the following dates (year 2021): January 1 and 6, April 2 and 5, May 1, May 24, June 24, 11 and September 24, October 12, November 1 and December 6, 8 and 25.
In the event that, due to an exceptional case, we do not have any product in the order, we will inform you of this situation and we will refund the proportional part of it.
5.2. Shipping cost
Shipping costs vary depending on the place of delivery, for different areas and are automatically calculated based on volume and weight. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area.
Remember that shipments are not made to PO Boxes, so it is necessary that you give us the exact delivery address.
To avoid problems in the event that you are not at home at the time of delivery, we would appreciate it if you could provide us with a contact telephone number where we can reach you.
6. Price and payment
The price of the products will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices listed on the page are correct, errors can occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.
The prices on the website include the corresponding taxes, but exclude shipping costs.
Prices can change at any time, but will not affect orders for which we have already sent a shipping confirmation.
By making a card payment you confirm that it is your property.
The "payment" cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize the payment. sale.
7. Changes and returns
You can make the change of your purchase online by contacting us through the web chat or by email at email@example.com
.In this case you can change the size, color or model.
You have a period of 20 days from receipt to request the change. To proceed with its change, the product must not be used.
Products that are not in the same condition in which they were received, or that have been used beyond the mere opening of the product, will not be exchanged or returned.
For hygiene reasons, changes or returns of underwear (except bras) and masks are not allowed. Bikinis and swimsuits can only be exchanged or returned if they keep the hygienic adhesive.
You have a period of 20 days from the receipt of your order to make the return and to proceed with it you must verify that your order meets the following conditions:
– The product must not be used.
– It must be sent in the same condition in which it was received.Products that are not in the same condition in which they were received, or that have been used beyond the mere opening of the product will not be returned
Return at address
To make the return you must request a return through the following email: firstname.lastname@example.org
Once your return is confirmed, a courier will pick up your package at the shipping address provided on the return form and will deliver it to our offices. Once received at our offices, we will proceed to examine it and we will notify you by email if the return is appropriate, taking into account that it is within the established period and that the product is in perfect condition. Remember that the product must be sent in the same way it was received *
Once the return is approved, you will receive the amount in the same way you made the purchase. The payment to the credit card always depends on your bank.
Returns are free for orders placed and returned in Spain (within the peninsula). Home returns in the Balearic Islands and internationally are not free, and it is the customer who bears the return costs (transport postage will be deducted from the refund). The amount of the returns depends on the destination and the cost will be indicated at the time of request (email@example.com m)
Our liability in connection with any product purchased on our website shall be strictly limited to the purchase price of such product.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless that is expressly established otherwise in the same.
9. Intellectual property
You acknowledge and agree that all copyright, trademark and other intellectual property rights on the materials or content provided as part of the Web page correspond to us at all times.
10. Written communications
By using this website, you agree that most communications with us will be electronic. The notifications that you send us should preferably be sent through our contact form.
It will be understood that notifications have been received 24 hours after an email has been sent. If you think you have not received them, contact us through the contact form.
If any of these conditions or any provision were considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.
12. Our right to modify these conditions
We have the right to review and modify these Terms at any time.
You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we must make changes to said policies, Conditions or Privacy Statement, in which case, the possible changes will affect also to the orders that you had previously made.
13. Applicable law and jurisdiction
Sales of products through our website will be governed by Spanish legislation.
As a consumer, nothing in this clause will affect the rights recognized as such by current legislation.