Exchanges and returns
You can make the change of your purchase online by contacting us through the web chat or by email at email@example.com
.In this case you can change the size, color or model.
You have a period of 14 days from receipt to request the change. To proceed with its change, the product must not be used.
Products that are not in the same condition in which they were received, or that have been used beyond the mere opening of the product, will not be exchanged or returned.
You have a period of 20 days from the receipt of your order to make the return and to proceed with it you must verify that your order meets the following conditions:
– The product must not be used.
– It must be sent in the same condition in which it was received. Products that are not in the same condition in which they were received, or that have been used beyond the mere opening of the product, will not be returned.
Return at address
To make the return you must request a return through the following email: firstname.lastname@example.org
Once your return is confirmed, a courier will pick up your package at the shipping address provided on the return form and will deliver it to our offices. Once received at our offices, we will proceed to examine it and we will notify you by email if the return is appropriate, taking into account that it is within the established period and that the product is in perfect condition. Remember that the product must be sent in the same way it was received *
Once the return is approved, you will receive the amount in the same way you made the purchase. The payment to the credit card always depends on your bank.
Returns are free for orders placed and returned in Spain (within the peninsula). Home returns in the Balearic Islands and internationally are not free, and it is the customer who bears the return costs (transport postage will be deducted from the refund). The amount of the returns depends on the destination and the cost will be indicated at the time of request (email@example.com)