Conditions of purchase
This document contains the Terms and Conditions governing the use of this web site and the conditions of purchase. Please read these Terms and Conditions and our Privacy Statement carefully before placing an order. By using this website or placing an order through this website, you agree to the Terms and Conditions and our Privacy Statement, if you do not agree, you should not place an order.
2. Use of our website
These Terms and Conditions are the only terms and conditions applicable to the use of this website and supersede all other terms and conditions. You declare that, by placing your order, you have read and accept without reservation these Terms and Conditions.
By using this website you agree that:
1. You may only use the Web site to make legally valid inquiries or orders.
2. You may not place any speculative, false or fraudulent order.
3. You also agree to provide us with your e-mail address, postal address and/or other contact information and you agree that we may use this information to contact you if necessary. For our part, and in accordance with current law, we will never disclose your personal data to third parties, you will only receive our Newsletter, where you can always unsubscribe easily by requesting it through the contact form. If you are not subscribed to the Newsletter, the information you provide in your order will only be used for the purpose of managing your order.
4. If you do not provide us with all the information we need, we will not be able to process your order.
5. By placing an order through this website, you warrant that you are over 18 years of age and have legal capacity.
3. How the sale is formalized
There will be no sales contract in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount will be refunded in full.
Once an order has been placed, you will receive an email confirming that we have received your request. Please note that this does not mean that your order has been accepted. All orders are subject to our acceptance. The purchase will only be accepted when we send you the shipping confirmation and it will refer exclusively and only to those products indicated in the shipping confirmation. We will not be obliged to supply you with any other product.
4. Product availability
All orders are subject to availability. If there are difficulties in terms of supply or stock, we can offer you substitute products of the same or different price, but if you do not want the change, we will refund any amount that you could have paid.
We reserve the right to remove any product from this website at any time.
We do not accept any responsibility for the removal or modification of any product or content on the website.
5.1. Delivery times
Shipments are managed through the company SEUR, GLS or CORREOS EXPRESS. Delivery times are 2 to 3 business days to all destinations.
To calculate the delivery time of our shipments you must bear in mind that orders placed after 2:00 p.m. will begin to be prepared the next day. Orders placed on Friday from 2:00 p.m., Saturday or Sunday are prepared and will leave on Monday.
In special periods, promotions or sales, exceptionally, delivery times may be affected.
Orders are prepared and shipped from our warehouse in Barcelona, so city holidays will affect delivery times.
The delivery period will be extended if you place the order on one of the following dates (year 2021): January 1 and 6, April 2 and 5, May 1, May 24, June 24, September 11 and 24 , October 12, November 1 and December 6, 8 and 25.
In the event that, due to an exceptional case, we do not have any product of the order, we will inform you of this situation and we will refund the proportional part of it.
5.2. Shipping cost
Shipping costs vary depending on the place of delivery, for the different areas and are automatically calculated based on volume and weight. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area.
Remember that shipments are not made to PO Boxes, therefore it is necessary that you give us the exact delivery address.
To avoid problems in the event that you are not at home at the time of delivery, we would appreciate if you could provide us with a contact telephone number where we can reach you.
6. Price and payment
The price of the products will be the one stipulated at all times on our website, except in the case of a manifest error. Although we try to ensure that all prices on the page are correct, errors can occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts paid will be fully refunded.
The prices on the website include the corresponding taxes, but exclude shipping costs.
Prices may change at any time, but will not affect orders for which we have already sent a shipping confirmation.
By making a card payment you confirm that it is your property.
The "payment" cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or lack of delivery and we will not be able to formalize the sale.
7. Exchanges and returns
Puedes realizar el cambio de tu compra online poniéndote en contacto con nosotros a través del chat de la web o por correo electrónico a email@example.com
In this case, you can change the size, color or model.
You have a period of 20 days from receipt to request the change. To proceed with its change, the product must not be used.
There will be no exchange or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.
For hygiene reasons, changes or returns of underwear (except bras) or masks are not allowed. Bikinis and swimsuits can only be exchanged or returned if they retain the hygienic adhesive.
You have a period of 20 days from the receipt of your order to make the return and to proceed with it you must verify that your order meets the following conditions:
- The product must not be used.
- It must be sent in the same conditions in which it was received. We will not proceed to the return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.
Para realizar la devolución deberá solicitar una devolución a través del siguiente correo electrónico: firstname.lastname@example.org
Una vez confirmada tu devolución, un mensajero pasará a recoger tu paquete por la dirección de envío que se facilite en el formulario de devolución y lo entregará en nuestras oficinas. Una vez recibido en nuestras oficinas, procederemos a examinarlo y te comunicaremos por correo electrónico si procede la devolución teniendo en cuenta que se encuentre dentro del plazo establecido y que el producto se encuentre en perfecto estado. Recuerda que el producto debe ser enviado de la misma forma en que fue recibido *
Once the return is approved, you will receive the amount in the same way in which you made the purchase. The credit card payment always depends on your bank.
Las devoluciones son gratuitas para los pedidos realizados y devueltos en España (dentro de la península). Las devoluciones a domicilio en Islas Baleares e internacionales no son gratuitas, y es el cliente quien corre con los gastos de devolución (los portes del transporte serán descontados del reembolso). El importe de las devoluciones depende del destino y el coste se indicará en el momento que se solicite (email@example.com m)
Our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless stated expressly otherwise in it.
9. Intellectual property
You acknowledge and agree that all copyright, trademark and other intellectual property rights over the materials or content that are provided as part of the website correspond to us at all times.
10. Written communications
By using this website, you agree that most communications with us will be electronic. The notifications you send us should preferably be sent through our contact form.
Notifications will be understood to have been received 24 hours after an email was sent. If you think you have not received them, please contact us through the contact form.
If any of these conditions or any provision are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.
12. Our right to modify these conditions
We have the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you place each order, except that by law or decision of government agencies we must make changes to said policies, Conditions or Privacy Statement, in which case, possible changes will also affect the orders that you had previously made.
13. Applicable law and jurisdiction
Product sales through our website will be governed by Spanish legislation.
As a consumer, nothing in this clause will affect the rights recognized by current legislation.